Arrival
The Hyatt Regency is located on The Circle grounds right next to Zurich Airport. It is about a 5-minute walk to get there. “The Circle/Hyatt Regency” is clearly signposted throughout the airport.
We recommend traveling to Zurich Airport by public transportation.
Numerous buses, as well as intercity and regional trains, stop at Zurich Airport. We recommend the S2, S16, and S24 lines, which take about 12 to 15 minutes from Zurich Central Train Station.
From the terminal building, it is about a 5-minute walk to “The Circle.” “The Circle/Hyatt Regency” is clearly signposted.
Take the A51 expressway to the “Airport” exit. Then follow the signs towards “The Circle” and park in parking garage P4. From there, an elevator will take you directly to the hotel lobby.
Hotels
Because availability is limited, we recommend booking your accommodation early. Reserved rooms at the Hyatt Regency Zurich Airport are available until September 28, 2026, for the period from November 24 to November 25, 2026.
© Hyatt Regency Zurich Airport The Circle
Rooms available
The Circle 41, 8058 Airport Zurich, Switzerland
Booking:
Through the reservation link (no code required)
or through europe.reservations@hyatt.com
or by calling +41 44 592 12 37
Each with the reference: BSI Customer Summit 2026
Cost: CHF 340, incl. breakfast
© Radisson Blu Hotel
Airport Zurich, Rondellstrasse, 8058 Kloten, Switzerland
Rate: approx. CHF 220 plus breakfast
Distance to the venue: a 7-minute walk
© Hyatt Place Zurich Airport The Circle
Airport Zurich, The Circle 1, 8058 Klotenm Switzerland
Rate: approx. CHF 181 plus breakfast
Distance to the venue: a 4-minute walk
© Leonardo Hotel Zurich Airport
Flughafenstrasse 11, 8302 Kloten, Switzerland
Rate: approx. CHF 150.00 plus breakfast
Distance to the venue: one train stop from Kloten to Zurich Airport (3 min.)
Program
It is worth getting excited: Our BSI Customer Summit program keeps growing. We will be unveiling more speakers and sessions in the weeks to come. Keep checking back – more highlights are on the way.
Fynn Monshausen has been driving digital transformation in the insurance industry for over ten years. As a division head at BarmeniaGothaer, he develops innovative sales models with a consistent focus on user experience.
Stefan Bieri is a digital transformation expert with an Executive MBA and more than 15 years of experience. At Schweizerische Post (Swiss Post), he has led large-scale projects such as the cloud migration of the 30-year-old BSI application and chairs expert committees. An AI enthusiast at heart, he connects the dots between CRM, agility, and AI with genuine passion.
Dieter Lehmeyer has been working in customer service at M-net since 1999. His focus is on customer-centric service strategies, enhancing self-service capabilities, and 24/7 availability. He considers himself a driving force behind high customer satisfaction and solutions with a high first-call resolution rate.
Markus Brunold started his professional career as a software engineer and assumed responsibility for complex national and international customer projects at an early stage. He has been BSI Software’s CEO since 2014. What drives his work is one guiding question: how companies can harness technology with full data sovereignty to build customer relationships that last.
Dr. Barbara Studer is a neuroscientist as well as the co-founder and CEO of Hirncoach AG, an award-winning start-up with hybrid programs for mental fitness & health. She is a researcher and lecturer at the University of Bern and is also a bestselling author, speaker, musician, and recognized science communicator.
Olav Lenz is responsible for the development of the BSI Customer Suite. His focus is on bringing people, processes and technologies into harmony – always with the customer at the core. He is driven by finding ways to boost efficiency, apply artificial intelligence in meaningful ways, and create seamless connections. He is especially looking forward to engaging directly at the Customer Summit – to gain fresh impulses and develop new ideas together.
Chris Rusche studied physics and started working at BSI as an intern more than 30 years ago. As one of the earliest team members, he played a key role in shaping BSI’s core values. In 2004, Chris stepped into the company’s top leadership role. After ten rewarding years as CEO, Chris Rusche joined the Board of Directors in 2014. His responsibilities include product development and innovation. He is consistently guided by a deep passion for user-friendly software and genuinely delighted customers,
Feel free to reach out!
Angelika Wessel
Senior Event Manager
+49 40 18024 08 67