Stefan Bieri from die Schweizerische Post showcases the Research Agent: all key customer information from internal and external sources, consolidated at a glance. As a result, the sales team spends less time researching before a customer meeting and more time with the customer.
Stefan Bieri
Dieter Lehmeyer
Dieter Lehmeyer of M-net provides insights into how the BSI Voice Agent automatically handles service inquiries around the clock, reduces costs, and at the same time strengthens the role of service employees. AI handles the routine tasks. People create the added value.
Dr. Barbara Studer
What happens in your brain when AI takes tasks off your hands? The neuroscientist Dr. Barbara Studer reveals how we can regain mental capacity – for what truly matters: relationships, creativity, and genuine well-being.
Markus Brunold
Kicking off the plenary session, BSI CEO Markus Brunold welcomes everyone: Where do we stand, and where are we headed? His perspective on strategy, customer values, AI agents, and Elements offers a clear sense of what lies ahead and why the journey with BSI Software is worth taking.
Program
Here is what you can look forward to
It is worth getting excited: Our BSI Customer Summit program keeps growing. We will be unveiling more speakers and sessions in the weeks to come. Keep checking back – more highlights are on the way.
Tuesday, November 24, 2026
From 1:15 PM
Arrival, Coffee & Snacks
1:45 PM
Plenary Hall
Welcome
Verena Kuhr
BSI Software
2:10 PM
Plenary Hall
Opening
Chris Rusche & Olav Lenz
BSI Software
3:00 PM
Room Change (15 Minutes)
3:15 PM
Room 1
Cocreation in a Customer Context
Christoph Bräunlich | Lena Bartel
BSI Software | BSI Software
3:15 PM
Room 3
Agentic Contact Center
Marcel Maron | Udo Schönemann
BSI Software | Sikom
3:15 PM
Room 6
Coworking with the Companion Chat
Nicolas Härtwig | Daniel Widmer
BSI Software | BSI Software
4:00 PM
Coffee Break & Expo (45 Minutes)
4:45 PM
Room 1
Event Management Reimagined: Scaling with BSI
Laura Steinmann | Robert Schumacher
Migros Bank | gateB
4:45 PM
Room 3
Fast Start, Real Value: Sales Automation at Concordia
Andreas Hintenlang | Gevork Badalian | Andreas Sicklinger
Concordia | Concordia | msg
4:45 PM
Room 7
Customer Presentation
4:45 PM
Room 6
CX at Scale: From Proof of Concept to the Platform of the Future
Ralf Stettler | Dominik Laudenbach
SBB | BearingPoint
4:45 PM
Room 5
Customer Presentation
5:15 PM
Room Change (15 Minutes)
5:30 PM
Plenary Hall
Plenary Discussion
5:50 PM
Plenary Hall
The Use Case Battle
6:10 PM
Plenary Hall
Closing
Chris Rusche
BSI Software
6:20 PM
Show Down & Live Act
From 6:45 PM
Dinner & Expo
Wednesday, November 25, 2026
From 8:00 AM
Arrival & Coffee
8:30 AM
Room 1
Be Involved Banking
Marco Bernasconi
BSI Software
8:30 AM
Room 3
Be Involved Insurance
Dirk Schallhorn | Nils Schiffer
BSI Software | BSI Software
8:30 AM
Room 7
Be Involved Health
Cordula Winter | Nicolas Born
BSI Software | BSI Software
8:30 AM
Room 6
Be Involved Retail
Marvin Jensen | Annika Müller
BSI Software | BSI Software
8:30 AM
Room 5
Be Involved Energy & Utilities
Dominique Maron
BSI Software
9:00 AM
Room Change (15 Minutes)
9:15 AM
Plenary Hall
Opening
Markus Brunold
BSI Software
In the plenary session, BSI CEO Markus Brunold welcomes everyone: Where are we now, and where are we headed? His perspective on strategy, customer values, AI agents, and Elements gives a clear sense of what’s next and why choosing BSI Software is the right path.
10:00 AM
Plenary Hall
Staying Visible in the Age of AI: Marketing and Sales Agents Working Together
Fynn Monshausen
BarmeniaGothaer
10:30 AM
Coffee Break & Expo (30 Minutes)
11:00 AM
Room 1
Channel Orchestration with BSI
Raiffeisen Switzerland
11:00 AM
Room 3
Co-Creation with the Selection Agent
Erik Eichhorn | Lena Bartel
HUK Coburg | BSI Software
11:00 AM
Room 7
Quote Acceptance Tool
Leyla Akbeyik
SWICA
11:00 AM
Room 6
Research Agent
Stefan Bieri
Swiss Post
11:00 AM
Room 5
Voice Agent
Dieter Lehmeyer
m-net
Dieter Lehmeyer of M-net provides insights into how the BSI Voice Agent automatically handles service requests around the clock, reduces costs, and at the same time specifically strengthens the role of service employees. AI handles the routine tasks. People create the added value.
11:30 AM
Room Change (15 Minutes)
11:45 AM
Room 1
BSI as a Strategic Decision
UKB
11:45 AM
Room 3
AI-Powered Service Offering with the Help Agent
Silvia Bauer
HDI
11:45 AM
Room 7
Customer Presentation Health
11:45 AM
Room 6
Customer Presentation Retail
11:45 AM
Room 5
Customer Presentation Energy & Utilities
12:15 PM
Room Change (15 Minutes)
12:30 PM
Room 1
Industry Cloud Banking
Philipp Heuberger
BSI Software
12:30 PM
Room 3
Industry Cloud Insurance
Nils Schiffer
BSI Software
12:30 PM
Room 7
Industry Cloud Health
Nicolas Born
BSI Software
12:30 PM
Room 6
Industry Cloud Retail
Kai Jesse
BSI Software
12:30 PM
Room 5
Industry Cloud Energy & Utilities
Dominique Maron
BSI Software
1:00 PM
Lunch & Expo (90 Minutes)
2:30 PM
Plenary Hall
Inspirational Keynote
Dr. Barbara Studer
Neuroscientist, Co-Founder & CEO Hirncoach AG
What happens in the brain when AI takes over your work? Neuroscientist Dr. Barbara Studer shows how we can reclaim our mental capacity for what really matters: relationships, creativity, and true well-being.
3:00 PM
Plenary Hall
Wrap-up & Goodbye
Verena Kuhr
BSI Software
3:10 PM
Apéro & Departure